Shipping policy

Cleopatra ft Atraluxe Transparent Shipping Policy

Thank you for choosing Cleopatra ft Atraluxe.

Unlike traditional stores, we custom-create your items upon your order. To ensure you get the best quality, we partner with specialized manufacturing labs across North America (and Europe) to fulfill different product categories:

  • Apparel & Printed Goods: Printful
  • Cosmetics & Skincare: viaGlamour
  • Supplements & Health: Supliful
  • Custom Branded Goods: Selfnamed

Because these items are made-to-order by different partners, they will ship separately and arrive at different times.

1. How We Calculate Delivery Times

Your total delivery time has two parts:

  • Part 1: Fulfillment (Processing) Time: The time the lab takes to custom-create your item (e.g., printing your shirt, preparing your supplement).
  • Part 2: Transit (Shipping) Time: The time the carrier (USPS, DHL, FedEx, etc.) takes to deliver the package.

 

Total Delivery Time = Fulfillment Time + Transit Time

2. Fulfillment (Processing) Estimates (Business Days)

Each partner has their own manufacturing timeline. Please note these are estimates and do not include weekends or holidays:

  • Apparel & Printed Goods (e.g., from Printful): 2–7 business days.
  • Cosmetics & Skincare (e.g., from viaGlamour): 3–7 business days.
  • Supplements & Health (e.g., from Supliful): 3–7 business days.
  • Custom Branded Goods (e.g., from Selfnamed): 3–7 business days.

Important: If you order a supplement and a t-shirt, they will go into production at different labs on different schedules. They will not wait for each other.

3. Multiple Packages and Tracking Numbers

Because items are made by different partners, multi-item orders will almost always arrive in multiple packages.

  • Each separate package will have its own tracking number.
  • You will receive separate shipment confirmation emails with tracking information as each part of your order leaves its manufacturing lab.

4. Carrier Transit Estimates (After Fulfillment)

We use various carriers depending on the item's origin and destination. These estimates begin once the carrier receives the package from our partner:

5. International Shipping, Customs, and Duties

We are proud to offer worldwide shipping.

  • Tracking: International tracking is often less detailed and may not update daily after the package leaves United States of America. This is normal.
  • Fees: Your order may be subject to import duties, taxes, and other fees levied by your country. Cleopatra ft Atraluxe is NOT responsible for these charges. These fees are your responsibility and must be paid to your local customs office or carrier before delivery.

 

6. Contact Information

For any shipping questions, please contact us at ftatraluxe@gmail.com. Please provide your order number so we can look up the correct partner and tracking.